As Approved Driving Instructors we are entered onto a register, failure to adhere to the following code of conduct could make us liable to be removed from the register and unable to teach, this is your assurance that we will always act in a fit and professional manner.
Driving Standards Agency Code of Conduct
The instructor will at all times behave in a professional manner towards
Clients will be treated with respect and consideration.
The instructor will try to avoid physical contact with a client except in
an emergency or in the normal course of greeting.
Whilst reserving the right to decide against giving tuition, the instructor
will not act in any way which contravenes legislation on discrimination.
The instructor will safeguard and account for any monies paid in advance by
the client in respect of driving lessons, test fees or for any other
purpose and will make the details available to the client on request.
The instructor on or before the first lesson should provide clients with a
written copy of his/her terms of business to include:
- legal identity of the school/instructor with full address and telephone
number at which the instructor or his/her representative can be contacted
the price and duration of lessons
- the price and conditions for use of a driving school car for the
practical driving test
- the terms under which cancellation by either party may take place
- procedure for complaints.
The instructor should check a client´s entitlement to drive the vehicle and
his or her ability to read a number plate at the statutory distance on the
first lesson. When presenting a client for the practical driving test the
instructor should ensure that the client has all the necessary
documentation to enable the client to take the test and that the vehicle is
The advertising of driving tuition shall be honest; claims made shall be
capable of verification and comply with codes of practice set down by the
Advertising Standards Authority.
Advertising that refers to client´s pass rates should not be open to
misinterpretation and the basis on which the calculation is made should be
Complaints by clients should be made in the first instance to the driving
instructor/driving school/contractor following the complaints procedure
Failing agreement or settlement of a dispute, reference may be made to
DSA´s Registrar of Approved Driving Instructors who will consider the
matter and advise accordingly.
Should the Registrar not be able to settle the dispute he or she may set up
a panel, with representatives from the ADI industry, to consider the matter
further or advise that the matter should be referred to the courts or other
statutory body to be determined.
As we are also members of the Driving Instructors Association, we will also follow their code of conduct, unless this ever conflicted with the above which will take precedence.
DIA Code of Conduct
All DIA members have agreed to abide by the following code:
I will not mislead the public over services provided by the school. This applies in particular to instructors´ qualifications and the likely cost of lessons which will be necessary to reach the standard required by the Driving Standards Agency´s driving test.
I will ensure that clients are fully aware of their terms of business.
I will avoid improper language, suggestions or physical contact with clients.
I will take all reasonable care, using skill and diligence, in instructing clients in all relevant aspects of traffic and driver education.
I will not discuss with others matters that a pupil has disclosed during a lesson. This does not apply to business matters which concern a driving school or, where the lessons are being paid for by another person or company, information relevant to that person or company. In this case, while the third party has the right to this information, it will only be given with the client´s knowledge.
I will maintain proper standards of personal hygiene and dress.
I will ensure that any vehicle driven or used for training is maintained in good mechanical order and condition; is properly insured and taxed and, where appropriate, certified as roadworthy; and that all reasonable care is taken to keep it clean and tidy.
I will ensure that tuition is carried out only within the terms of the law, with particular reference to driver licensing and provision of a professional service.
I will continue my professional development to the best of my ability.
Contact us now for free advice about your training requirements, or just call
T 0151 708 6089. M 07719 942250
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